Políticas

 

Rates
Our rates are in Mexican Pesos, include 16% VAT and 2% Tax on Lodging. All rates are subject to change without notice. Our high season rates are valid on the following dates:

* HOLY WEEK: From  Monday 15 to Sunday 21 April 2019.
* EASTER WEEK:  From Monday 22 to Sunday 28  April  2019.
* SUMMER SCHOOL HOLIDAYS :   July and August 2019.
* FIESTAS PATRIAS: Friday  13  Saturday 14, Sunday 15,  and Monday 16 of  September  2019.
* CERVANTINO INTERNATIONAL FESTIVAL:  OCTOBER 2019.
* DECEMBER:  From Monday 16 to Tuesday 31 of December 2019.

Reservation procedure

For any reservation in both high season and low season, a bank deposit is required for your stay or for convenience the reservations department will draw up a charge to your Visa or Mastercard credit card.

Procedure to make deposits or bank transfers
Deposits will be made to our checking account, information that will be provided once the availability of the room you wish to reserve is confirmed.

ARRIVAL POLICIES:

1.- We thank our guests that when booking they notify us if their arrival is after 7:00 p.m. Otherwise the room will be available.

2.- In case the reservation is 2 nights or more:
If the guest does not arrive the 1st. Night and we do not have any 2ritten notification (via Mail) of your arrival, automatically Your reservation will be canceled.

CANCELLATION POLICIES:

CANCELLATION of high season.
* 15 days before your arrival: there is no charge.
* 14 to 11 days before your arrival: 50% charge.
* 10 days before your arrival: 70% charge.

CANCELLATION of low season.
* 11 days before your arrival: there is no charge.
* 10 to 6 days before your arrival: 50% charge.
* 5 days before your arrival: 70% charge.

Important: Once registered at the Hotel, and the guest wants to cancel any night, no refund will be made.

When paying with American Express card and wish to cancel, 7% will be deducted. (Commission charged by the bank to the establishment) This is regardless of the range of days of the cancellation.

Check-In Schedule
The check-in time is at 3 p.m. Special arrangements can be made for guests who will arrive later, or earlier with extra charge.

Check Schedule
The check-out time is at 1 p.m. with tolerance of 30 minutes. If you leave the room outside these hours, one night will be charged. If you like, we can store your luggage, once you have checked out, while you go shopping or visit tourist attractions.

Occupancy of rooms
According to the room type, it is not possible to occupy more than 4 adults (subject to availability).

Extra people
Over 3 years old will be taken as an extra person and will exceed the reservation for 2 people per room. It will have an additional cost according to the case, low season or high season:
* Between 3 and 10 years the cost is $ 500 pesos in low season, and $ 600 pesos in high season.
* People over 11 years, the cost is $ 600 pesos in low season and $ 700 pesos in high season.

Children
CHILDREN ARE CORDIALLY WELCOME IN OUR HOTEL. There is no charge for children under 3 years of age. In case of having more than 3 years, check the EXTRA PERSONS item.

Pets
Unfortunately we can not attend to your pets.

Smoke
Our rooms are smoke free.